When was your business founded?

Is your DBA (Doing Business As) information same as corporate?

Where do you prefer to receive mail for your business?

These next questions are about your business location(s)

Number of Location(s), if any

Building Type

Building Ownership

Building Zoning

Building Size

The next question is about how can customers contact you,  from their bank or card statement

These questions are about who owns the business. They also verify identity and ownership percentage.

Owners Home Address and Contact Info

These questions are about where you want money deposited, how you take payments, how much you sell and what you sell

Where should we deposit your funds?

Do you currently take credit card payments?

Who's your current processor?

Who's your merchant account provider?

Please tell us a bit about your sales numbers

Please describe your product or service

Which payments would you like to accept?

How do you currently take payments?

Estimate the percentage of each type of payment taken. All three boxes MUST EQUAL 100%

Note: In-person payments are ONLY if you have a device where a customer can swipe, dip or tap a payment

Note: eCommerce/Internet sales is only 100% if you NEVER take any payment over the phone or through sending a link to a payment form/invoice

Do any of your products/services require your customers to login to receive and/or access their products/services?

What is the login URL?

Do you have your customers/clients sign agreements/contracts?

Please upload a sample copy of your agreement/contract

Do you have a website?

What is the URL?

Do website show pricing?

What is the URL?

Once someone buys from you how soon do they get their product or service?

Please describe your refund and return policy

What equipment or software do you use to process card payments?

How do you maintain inventory?

3rd party fulfillment contract

Are there any other companies involved in shipping or fulfilling product/service (i.e. fulfillment center)?

Do you offer recurring and time-extended services (subscriptions, memberships, recurring plans, etc.)?

Recurring payment description

Customer profile

Who are your customers? Estimate the percentage of the types of customers you service. All three boxes MUST EQUAL 100%. A box can have 0 if the other boxes equal 100%.

Customer location profile

Where are your customers? Estimate the percentage of the location of your customers. All three boxes MUST EQUAL 100%. A box can have 0 if the other boxes equal 100%.

How long after charging the customer is the product delivered or does the service being?

How long after the time of order does the cardholder receive the product or service?

Is the cardholder charged at:

Do You Have A Retail Location (For Moto/Internet Merchants)? If Yes, Please Confirm Physical Address

How do you advertise (internet, magazines, tv, etc)? List all that apply

Is your business seasonal?

Which months do you operate?

Have you (your business or any principal ever been terminated from accepting bank cards?

Please explain terminated reason

These next questions are about ACH transactions (even if you've never accepted ACH before).

Do you need to issue credits?

Please explain the reason to issue credits (i.e. "if someone pays by ach I would issue a refund by credit through ach)?

ACH Transaction Types

This section is about the types of ACH transactions you'd accept as a business. Even if you've never accepted ACH before. 

All 4 boxes must equal 100%. 

Estimate the types of transactions you'd take for ACH. For example if you had both businesses and individuals as customers you'd have a percentage in both CCD and PPD. And if you took sales over the phone or online you'd have percentages for both TEL and WEB as well. 

Do you currently accept and process e-check / ACH transactions?

Who is the processor?

Has a bank or third party processor ever terminated ACH processing with you?

Please explain why a 3rd party processor terminated you before

Customer profile

Who are your customers? Estimate the percentage of the types of customers you service. All three boxes MUST EQUAL 100%

Customer location profile

Where are your customers? Estimate the percentage of the location of your customers. All three boxes MUST EQUAL 100%

How long after the time of order does the cardholder receive the product or service?

Is the cardholder charged at:

Please describe your refund and return policy

Do you offer recurring and time-extended services (subscriptions, memberships, recurring plans, etc.)?

Document Upload

Required Supporting Documentation

Note: The voided check / bank letter and bank statements uploaded below must match one another, e.g. be from same account.

Note: If uploading Stripe processing statements they MUST BE the Balance Summary Page in PDF format. See this video on how to get the Balance Summary Page: https://www.loom.com/share/469ff7f93a8e4450b5b435b1547cbb3d?sid=a3902c9f-3768-4a5b-b132-0c7503498084

That's it, you did it!

Of course if you're missing anything we'll let you know!